Medical China Kanban — User Guide

The brief

Medical China Kanban is an internal data-dashboard product — used by non-technical colleagues to navigate engagement and event metrics. The existing onboarding doc was a wall of screenshots and bullet points. New users were skipping it entirely.

The redesign brief: make a manual that someone reads from start to finish, the first time.

Cover design

The cover does two jobs. It signals “this is a Bayer product” through brand color and the wordmark. It also signals “this is a system you can learn” through a softer, geometric data motif. A diagonal split keeps the two voices distinct without arguing.

Data-inspired forms and soft gradients give the cover analytical credibility while keeping the tone approachable.

Information design

Inside, every page follows the same scaffold:

• One module per spread. No mixing concepts.
• Numbered steps, never bullet lists.
• Annotated screenshots where the reader’s eye needs to go is pre-determined by red callouts and dotted leads.
• Plain language. Procedural verbs first (“Open Microsoft Teams…”); jargon defined inline.

Outcome

Adopted as the official onboarding document for the dashboard. Reduced first-week support tickets in pilot rollout (per stakeholder feedback).